Marathon Sports Runner's Alley
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FAQs

We’re Here To Help

  • I am just starting to run, are running shoes the only thing I need?

    Not ideally. Footwear could be the only thing you purchase, but it will definitely impact your running experience. When you visit the stores we can answer all of your questions and guide you in the right direction based on your activity. Synthetic socks are a no brainer…the other items we can figure out through our conversation.

  • What is the best shoe for me?

    Great question! There are many different shoes out there and it can be a little daunting to select the right one. At soundRUNNER we help you find the right fit, because it is so hard to know what the best shoe is.

    While we sell running shoes, they are great for a number of activities including, but not limited to: running, walking, going to the gym, light cross training, general comfort and more. When you come into our stores, we start by getting to know you and what you are looking for. From there, we go through a foot an biomechanical analysis to assess what shoes would work best. Once we get a pair of shoes on your feet, we watch you run, walk or jump in them to verify we have gotten you into the correct category of shoe. After that, it is up to you to see which shoe feels the best!

    The long and short is the best shoe for you depends on your body’s needs and the activity you are using it for!

  • How long do a pair of shoes last for?

    Our rule of thumb is to replace your shoes every 300-500 miles or every six months. There are a number of factors that dictate the life of a pair of shoes and can affect the way your shoes wear. Things to consider: Activity type, activity conditions, terrain, stature of person getting fit.

  • Do I need to make an appointment?

    No appointments are necessary and there is no additional charge for us to help you find the solution you need for the activities you are participating in. If you are getting fit for shoes, we as that you bring in your current pair, if possible. This will allow us to check how you have worn them and guide us to the best solution for you!  Come prepared to discuss your injury history, issues with your training, training goals, etc. Our goal is to get you out the door ready to have your best active lifestyle experience yet!

  • What is your return policy?

    IN-STORE RETURN

    If it isn’t working for you, it most definitely isn’t working for us!

    We believe in the products we sell and in the people who sell them. If you should have ANY TROUBLE with an item purchased from soundRUNNER, simply come back and see us within 30 days for a full refund or exchange. Any cash refund greater than $150 will be paid out by company headquarters in 2-3 business days.

    Any return beyond 30 days, without a receipt, or no longer in its original condition will be granted only at the discretion of the store manager and be for exchange or store credit only.

    ONLINE RETURN

    Marathon Sports, our sister store in Massachusetts, dutifully fulfills all of our online orders. For any orders processed via www.soundRUNNER.com, you will need to click through the following link for instructions:

    marathonsports.returnly.com

    Please email orders@marathonsports.com if you have any questions about an online return.

Didn’t find what you were looking for? Contact us, we’d be happy to help!

FIND AN EVENT NEAR YOU

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Jan

19

Branford Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Branford for a...

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Jan

19

Fairfield Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Fairfield for ...

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Jan

19

Winter Warrior: Group Run/Walk Running, Sports & Fitness

Join the crew! Don't run/walk your Winter Warrior miles alone. soundRUNNER Branford w...

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Jan

20

Branford Trail Run Group Running, Sports & Fitness

Looking for some people to hit the trails with? Join the folks at sound RUNNER in Bra...

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Jan

23

Old Saybrook Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Old Saybrook f...

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Jan

23

Glastonbury Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Glastonbury fo...

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Jan

23

Fairfield Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Fairfield for ...

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Jan

26

Branford Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Branford for a...

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Jan

26

Fairfield Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Fairfield for ...

learn more

Jan

26

Winter Warrior: Group Run/Walk Running, Sports & Fitness

Join the crew! Don't run/walk your Winter Warrior miles alone. soundRUNNER Branford w...

learn more

Jan

27

Branford Trail Run Group Running, Sports & Fitness

Looking for some people to hit the trails with? Join the folks at sound RUNNER in Bra...

learn more

Jan

27

Winter Warrior: Celebration Run Running, Sports & Fitness

Sunday Run-day! It's the last Sunday of Winter Warrior, only a few more cold runs to ...

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Jan

30

Old Saybrook Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Old Saybrook f...

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Jan

30

Glastonbury Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Glastonbury fo...

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Jan

30

Fairfield Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Fairfield for ...

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Jan

31

Winter Warrior: Celebration Run Running, Sports & Fitness

It's a celebration! You made it. You all deserve a fist bump! Join us for your last W...

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Jan

31

Winter Warrior: Celebration Run Running, Sports & Fitness

It's a celebration! You made it. You all deserve a fist bump! Join us for your last W...

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Jan

31

Winter Warrior: Yeti, Set, Celebrate! Running, Sports & Fitness

It's a celebration! You made it. You all deserve a fist bump! Join us for your last W...

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Feb

02

Branford Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Branford for a...

learn more

Feb

02

Fairfield Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Fairfield for ...

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Feb

02

Pathology Workshop Series Health & Wellness, Other

Learn more about what causes your pains! Dr. AJ Gagliardi and Dr. Sabrina Melendez fr...

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Feb

03

Branford Trail Run Group Running, Sports & Fitness

Looking for some people to hit the trails with? Join the folks at sound RUNNER in Bra...

learn more

Feb

06

Old Saybrook Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Old Saybrook f...

learn more

Feb

06

Glastonbury Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Glastonbury fo...

learn more

Feb

06

Fairfield Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Fairfield for ...

learn more

Feb

09

Branford Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Branford for a...

learn more

Feb

09

Fairfield Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Fairfield for ...

learn more

Feb

09

Pathology Workshop Series Health & Wellness, Other

Learn more about what causes your pains! Dr. AJ Gagliardi and Dr. Sabrina Melendez fr...

learn more

Feb

10

Branford Trail Run Group Running, Sports & Fitness

Looking for some people to hit the trails with? Join the folks at sound RUNNER in Bra...

learn more

Feb

13

Old Saybrook Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Old Saybrook f...

learn more

Feb

13

Glastonbury Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Glastonbury fo...

learn more

Feb

13

Fairfield Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Fairfield for ...

learn more

Feb

16

Branford Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Branford for a...

learn more

Feb

16

Fairfield Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Fairfield for ...

learn more

Feb

16

Pathology Workshop Series Health & Wellness, Other

Learn more about what causes your pains! Dr. AJ Gagliardi and Dr. Sabrina Melendez fr...

learn more

Feb

17

Branford Trail Run Group Running, Sports & Fitness

Looking for some people to hit the trails with? Join the folks at sound RUNNER in Bra...

learn more

Feb

20

Old Saybrook Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Old Saybrook f...

learn more

Feb

20

Glastonbury Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Glastonbury fo...

learn more

Feb

20

Fairfield Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Fairfield for ...

learn more

Feb

23

Branford Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Branford for a...

learn more

Feb

23

Fairfield Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Fairfield for ...

learn more

Feb

23

Pathology Workshop Series Health & Wellness, Other

Learn more about what causes your pains! Dr. AJ Gagliardi and Dr. Sabrina Melendez fr...

learn more

Feb

24

Branford Trail Run Group Running, Sports & Fitness

Looking for some people to hit the trails with? Join the folks at sound RUNNER in Bra...

learn more

Feb

27

Old Saybrook Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Old Saybrook f...

learn more

Feb

27

Glastonbury Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Glastonbury fo...

learn more

Feb

27

Fairfield Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Fairfield for ...

learn more

Mar

02

Branford Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Branford for a...

learn more

Mar

02

Fairfield Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Fairfield for ...

learn more

Mar

03

Branford Trail Run Group Running, Sports & Fitness

Looking for some people to hit the trails with? Join the folks at sound RUNNER in Bra...

learn more

Mar

06

Old Saybrook Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Old Saybrook f...

learn more

Mar

06

Glastonbury Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Glastonbury fo...

learn more

Mar

06

Fairfield Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Fairfield for ...

learn more

Mar

09

Branford Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Branford for a...

learn more

Mar

09

Fairfield Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Fairfield for ...

learn more

Mar

10

Branford Trail Run Group Running, Sports & Fitness

Looking for some people to hit the trails with? Join the folks at sound RUNNER in Bra...

learn more

Mar

13

Old Saybrook Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Old Saybrook f...

learn more

Mar

13

Glastonbury Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Glastonbury fo...

learn more