Marathon Sports Runner's Alley
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FAQs

We’re Here To Help

  • I am just starting to run, are running shoes the only thing I need?

    Not ideally. Footwear could be the only thing you purchase, but it will definitely impact your running experience. When you visit the stores we can answer all of your questions and guide you in the right direction based on your activity. Synthetic socks are a no brainer…the other items we can figure out through our conversation.

  • What is the best shoe for me?

    Great question! There are many different shoes out there and it can be a little daunting to select the right one. At soundRUNNER we help you find the right fit, because it is so hard to know what the best shoe is.

    While we sell running shoes, they are great for a number of activities including, but not limited to: running, walking, going to the gym, light cross training, general comfort and more. When you come into our stores, we start by getting to know you and what you are looking for. From there, we go through a foot an biomechanical analysis to assess what shoes would work best. Once we get a pair of shoes on your feet, we watch you run, walk or jump in them to verify we have gotten you into the correct category of shoe. After that, it is up to you to see which shoe feels the best!

    The long and short is the best shoe for you depends on your body’s needs and the activity you are using it for!

  • How long do a pair of shoes last for?

    Our rule of thumb is to replace your shoes every 300-500 miles or every six months. There are a number of factors that dictate the life of a pair of shoes and can affect the way your shoes wear. Things to consider: Activity type, activity conditions, terrain, stature of person getting fit.

  • Do I need to make an appointment?

    No appointments are necessary and there is no additional charge for us to help you find the solution you need for the activities you are participating in. If you are getting fit for shoes, we as that you bring in your current pair, if possible. This will allow us to check how you have worn them and guide us to the best solution for you!  Come prepared to discuss your injury history, issues with your training, training goals, etc. Our goal is to get you out the door ready to have your best active lifestyle experience yet!

  • What is your return policy?

    IN-STORE RETURN

    If it isn’t working for you, it most definitely isn’t working for us!

    We believe in the products we sell and in the people who sell them. If you should have ANY TROUBLE with an item purchased from soundRUNNER, simply come back and see us within 30 days for a full refund or exchange. Any cash refund greater than $150 will be paid out by company headquarters in 2-3 business days.

    Any return beyond 30 days, without a receipt, or no longer in its original condition will be granted only at the discretion of the store manager and be for exchange or store credit only.

    ONLINE RETURN

    Marathon Sports, our sister store in Massachusetts, dutifully fulfills all of our online orders. For any orders processed via www.soundRUNNER.com, you will need to click through the following link for instructions:

    marathonsports.returnly.com

    Please email orders@marathonsports.com if you have any questions about an online return.

Didn’t find what you were looking for? Contact us, we’d be happy to help!

FIND AN EVENT NEAR YOU

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Nov

18

Branford Trail Run Group Running, Sports & Fitness

Looking for some people to hit the trails with? Join the folks at sound RUNNER in Bra...

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Nov

18

Pub Run with Aspetuck Brew Lab Running, Sports & Fitness

soundRUNNER brings you group runs with a twist! Join us as we explore our surroundin...

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Nov

21

Old Saybrook Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Old Saybrook f...

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Nov

21

Glastonbury Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Glastonbury fo...

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Nov

21

Fairfield Run Group Running, Sports & Fitness

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Nov

23

Run for the Money Running, Sports & Fitness

When: Black Friday, November 23rd. Runs must be started at selected wave time. Where:...

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Nov

23

Run for the Money Running, Sports & Fitness

When: Black Friday, November 23rd. Runs must be started at selected wave time. Where:...

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Nov

23

Run for the Money Running, Sports & Fitness

When: Black Friday, November 23rd. Runs must be started at selected wave time. Where:...

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Nov

23

Run for the Money Running, Sports & Fitness

When: Black Friday, November 23rd. Runs must be started at selected wave time. Where:...

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Nov

24

Branford Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Branford for a...

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Nov

24

Fairfield Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Fairfield for ...

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Nov

25

Branford Trail Run Group Running, Sports & Fitness

Looking for some people to hit the trails with? Join the folks at sound RUNNER in Bra...

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Nov

28

Old Saybrook Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Old Saybrook f...

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Nov

28

Glastonbury Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Glastonbury fo...

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Nov

28

Fairfield Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Fairfield for ...

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Dec

01

Branford Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Branford for a...

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Dec

01

Fairfield Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Fairfield for ...

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Dec

02

Branford Trail Run Group Running, Sports & Fitness

Looking for some people to hit the trails with? Join the folks at sound RUNNER in Bra...

learn more

Dec

05

Old Saybrook Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Old Saybrook f...

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Dec

05

Glastonbury Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Glastonbury fo...

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Dec

05

Fairfield Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Fairfield for ...

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Dec

08

Branford Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Branford for a...

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Dec

08

Fairfield Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Fairfield for ...

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Dec

09

Branford Trail Run Group Running, Sports & Fitness

Looking for some people to hit the trails with? Join the folks at sound RUNNER in Bra...

learn more

Dec

12

Old Saybrook Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Old Saybrook f...

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Dec

12

Glastonbury Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Glastonbury fo...

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Dec

12

Fairfield Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Fairfield for ...

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Dec

15

Branford Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Branford for a...

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Dec

15

Fairfield Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Fairfield for ...

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Dec

15

Jammie Run Charity & Causes, Healthcare

No need to get dressed! Show up in your winter cozies. Support Yale New Haven Childr...

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Dec

16

Branford Trail Run Group Running, Sports & Fitness

Looking for some people to hit the trails with? Join the folks at sound RUNNER in Bra...

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Dec

16

Pub Run with Aspetuck Brew Lab Running, Sports & Fitness

soundRUNNER brings you group runs with a twist! Join us as we explore our surroundin...

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Dec

19

Brooks Bake Off! Charity & Causes, Healthcare

It's the 2nd Annual Brooks Bake Off! How good are your baking skills? What do you mak...

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Dec

19

Old Saybrook Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Old Saybrook f...

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Dec

19

Glastonbury Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Glastonbury fo...

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Dec

19

Fairfield Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Fairfield for ...

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Dec

22

Branford Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Branford for a...

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Dec

22

Fairfield Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Fairfield for ...

learn more

Dec

23

Branford Trail Run Group Running, Sports & Fitness

Looking for some people to hit the trails with? Join the folks at sound RUNNER in Bra...

learn more

Dec

26

Old Saybrook Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Old Saybrook f...

learn more

Dec

26

Glastonbury Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Glastonbury fo...

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Dec

26

Fairfield Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Fairfield for ...

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Dec

29

Branford Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Branford for a...

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Dec

29

Fairfield Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Fairfield for ...

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Dec

30

Branford Trail Run Group Running, Sports & Fitness

Looking for some people to hit the trails with? Join the folks at sound RUNNER in Bra...

learn more

Jan

01

Winter Warrior Challenge Running, Sports & Fitness

Are you Yeti? We're back for another year of the Winter Warrior Challenge™! Are yo...

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Jan

02

Old Saybrook Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Old Saybrook f...

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Jan

02

Glastonbury Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Glastonbury fo...

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Jan

02

Fairfield Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Fairfield for ...

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Jan

05

Branford Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Branford for a...

learn more

Jan

05

Fairfield Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Fairfield for ...

learn more

Jan

06

Branford Trail Run Group Running, Sports & Fitness

Looking for some people to hit the trails with? Join the folks at sound RUNNER in Bra...

learn more

Jan

09

Old Saybrook Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Old Saybrook f...

learn more

Jan

09

Glastonbury Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Glastonbury fo...

learn more

Jan

09

Fairfield Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Fairfield for ...

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Jan

12

Branford Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Branford for a...

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Jan

12

Fairfield Run Group Running, Sports & Fitness

Looking for some people to run with? Join the folks at sound RUNNER in Fairfield for ...

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